User Guide
About payment
Payment can be made by credit card (Shop Pay, Apple Pay, Google Pay).
Regarding issuance of purchase statements and receipts
For the purpose of environmental consideration and operational efficiency, our store does not issue purchase statements (delivery statements) in either paper or electronic format. Additionally, receipts can only be issued in electronic format from your order history after shipping has been completed. (It cannot be issued in paper form.) We appreciate for your understanding and cooperation.
Regarding delivery
Shipping company : Delivery will be made via Japan Post Yu-Pack.
About delivery days
If there is no specified date, we will generally deliver the item as soon as possible.
You can specify the arrival date from 4 business days later.
If you would like to receive the item with the shortest time, please note that it might be the fastest to choose the option without specifying the arrival date.
Please refer to the table below for the approximate number of days until delivery.
| Delivery days | area |
|---|---|
| 1~2 days |
[Tohoku] Aomori, Iwate, Miyagi, Akita, Yamagata, Fukushima [Kanto] Ibaraki, Tochigi, Gunma, Saitama, Chiba, Tokyo, Kanagawa [Koshinetsu] Yamanashi, Nagano, Niigata [Hokuriku] Toyama, Ishikawa, Fukui [Tokai] Shizuoka, Aichi, Gifu, Mie [Kinki] Nara, Shiga, Kyoto, Osaka, Hyogo, Wakayama [China] Okayama, Hiroshima, Tottori, Shimane, Yamaguchi [Shikoku] Tokushima, Kagawa, Ehime, Kochi |
| 2~3 days |
[Hokkaido] Hokkaido [Kyushu] Fukuoka, Saga, Nagasaki, Kumamoto, Oita, Miyazaki, Kagoshima [Okinawa] Okinawa |
Time specification
As of September 20, 2024, we have discontinued the date-specific delivery service. If you would like to specify a delivery date and time, we kindly ask you to do so using the Yu-Pack tracking number provided in the shipping completion email or in your order history. We appreciate your cooperation in handling the date and time specification on your own.
About shipping fees
Room temperature delivery / refrigerated delivery
If you order a room-temperature product with a refrigerated product, both will be shipped together by refrigerated delivery (chilled Yu-Pack).
Some products, such as honey, cannot be shipped together using refrigerated shipping. If you order items that are not eligible for bundling, they will be shipped in two boxes, one refrigerated and one at room temperature. Please note that you will be charged a shipping fee for each box.
Free shipping
With the exception of some areas, purchases of 11,000 yen or more (tax included) will be delivered free of charge .
*If you order items including that of not eligible for bundling, they will be shipped in two boxes, one refrigerated and one at room temperature, and you will be charged a shipping fee for each box. In this case, we will calculate and correct the total amount that will be applied to free shipping (in some areas, the shipping fee will be reduced), by deducting the price of chilled shipping and products which are not for bundling. Thank you in advance for your understanding.
Shipping Price List *All prices include tax.
| Region | Order amount | Postage |
|---|---|---|
| Hokkaido | ~¥10,999 | ¥1,200 |
| ¥11,000 or more | ¥600 | |
| Aomori / Iwate / Miyagi / Akita / Yamagata / Fukushima | ~¥10,999 | ¥800 |
| ¥11,000 or more | free | |
| Ibaraki / Tochigi / Gunma / Saitama / Chiba / Tokyo / Kanagawa | ~¥10,999 | ¥800 |
| ¥11,000 or more | free | |
| Yamanashi / Nagano / Niigata | ~¥10,999 | ¥800 |
| ¥11,000 or more | free | |
| Toyama / Ishikawa / Fukui | ~¥10,999 | ¥800 |
| ¥11,000 or more | free | |
| Shizuoka / Aichi / Gifu / Mie | ~¥10,999 | ¥800 |
| ¥11,000 or more | free | |
| Nara / Shiga / Kyoto / Osaka / Hyogo / Wakayama | ~¥10,999 | ¥900 |
| ¥11,000 or more | free | |
| Okayama / Hiroshima / Tottori / Shimane / Yamaguchi | ~¥10,999 | ¥1,000 |
| ¥11,000 or more | free | |
| Tokushima / Kagawa / Ehime / Kochi | ~¥10,999 | ¥1,000 |
| ¥11,000 or more | free | |
| Fukuoka / Saga / Nagasaki / Kumamoto / Oita / Miyazaki / Kagoshima | ~¥10,999 | ¥1,200 |
| ¥11,000 or more | ¥600 | |
| Okinawa | ~¥10,999 | ¥1,400 |
| ¥11,000 or more | ¥700 |
About returns and exchanges
We take every possible measure to ensure the quality of our products, but in the unlikely event that the product you receive is different from the product you ordered, or there is a defect such as damage, please contact us within 3 days of receiving the product. Please contact us using the form .
If the item is in stock, we will send you a replacement item as soon as possible.
If the item is out of stock, we will issue a refund. Please kindly note in advance.
Please check the information below for the details of return/exchange items, refund methods, etc.
Eligible for returns/exchanges
In the following cases, we will refund or exchange the item at our store's expense.
- If you receive a product different from the product you ordered.
*The product photo may differ slightly in shape and color from the actual product. Also, as this is an imported product, there may be some damage to the package or label, but this is not eligible for return or exchange. - If the product is clearly defective, such as damaged or soiled.
- If damage occurs due to an accident during shipping.
*If the item is damaged during shipping, we will make a damage claim with the shipping company, so please contact us immediately, keeping the same condition of the item as it was delivered.
In the following cases, we will not accept any other claims, including returns, even if the product is defective.
- If you contact us after 4 days after receiving the product
- Since our company primarily deals with items that enter the human body, such as alcohol and food, we cannot accept returns or exchanges due to customer reasons such as incorrect purchase or product not being as expected.
Refund method
If there is no replacement product and a refund is issued, the refund will be processed through the credit card company used at the time of ordering. Depending on the credit card company's cut-off date, it might be the following month or two month after.
November 27, 2023